Service & Support

At SHAPE, we are dedicated to providing the highest level of customer satisfaction whether you’re a first-time or long-time partner. We take pride in our commitment to supporting customers throughout the lifecycle of our UHP solutions.

Partners for Life

We treat all our customers as life-long partners. As their needs evolve through the lifecycle of our products and solutions, we listen to our customers’ concerns to understand their goals and provide comprehensive support every step of the way.

Anticipate and Respond

We work to anticipate our customers’ needs using IoT, connected systems, and predictive analytics to improve uptime, productivity and return-on-investment.

Full Service and Expertise

Our customers trust us to deliver the right solution for their needs. We have a unique capability to meet the requirements of our customers’ most demanding applications by leveraging the combined resources across our family of brands.

End to End Solutions

We get to know our customers’ businesses so we can deploy the right combination of software, services, and products to deliver results. By leveraging our substantial experience, we create total end-to-end solutions to match our customers’ needs.

Quality Policy

As pioneers in ultrahigh-pressure technology, we take pride in our products, services and being recognized as a leader in the industries we serve.

 

We are committed to:

Ensuring safety is first in everything we do.
Protecting our future through predictable results that build trust.
Including everyone in continuously improving the quality management system and customer loyalty.
Meeting customer and all applicable requirements.
Face shields for the front lines

Flow Waterjet – a Shape Technologies Group Company – has repurposed their manufacturing to make Face Shields for frontline medical workers and first responders as quickly as possible to help reduce spread of COVID-19.

Shield manufacturing specifications are available to all SHAPE customers and other waterjet operators to help increase production during this time of extreme demand.

To place a Face Shield order for your facility, donate to the cause, or download materials to make your own, visit FlowForTheFrontLine.com.

 

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